Shipping Policy

DELIVERY

All orders are shipped from our UK warehouse. We offer two UK delivery services:

Royal Mail 48 Hour and DPD Next Working Day Delivery.

Royal Mail aims to deliver your parcel within 2 to 4 days. On the morning of delivery, Royal Mail will inform you of an expected delivery time. If you are not home to accept the parcel, you can request your parcel to be delivered to a safe place or a neighbour by using the link provided in the shipping tracking email we send to you.

Please keep an eye on your tracking information from Royal Mail to get the most up-to-date delivery estimates and whilst deliveries can be chosen to be left in a safe place or at a neighbour, we cannot guarantee delivery if this option is chosen. 

We also offer a DPD service which will be delivered by the end of the next working day, subject to the order being placed before 11:00am UK time. For orders placed after 11:00am UK time, they will be dispatched the next working day. Orders placed after 11:00am UK time on Friday or over the weekend will be dispatched the following Monday. 

If an incorrect address is applied at checkout, there are no guarantees that this can be amended before it is dispatched. Please get in touch here immediately to see whether this is possible. We will not be able to refund any orders that are made to incorrect addresses. If you wish to get a parcel redelivered once it is returned to us, this would be subject to a £4 charge. 

If you don't receive your tracking information or you think that your order may be missing or lost, please get in touch with our customer service team here and we'll update you on your order's status.